We want you to absolutely love your Ventinots purchase! If you’re not completely satisfied, you can request a return within 14 days of receiving your order under the following conditions:
- Items must be unused, in their original packaging, and in the same condition as received.
- Custom-made, personalized, or final-sale items are not eligible for returns.
- Refunds will be processed back to the original payment method once we receive and inspect the returned item.
- Return shipping costs are the customer’s responsibility unless the product was incorrect or defective.
- If your item arrives damaged, please send us photos within 48 hours so we can resolve the issue quickly with a replacement or refund.
- Refund processing typically takes 5-7 business days after approval.
To start a return, simply email us at support@ventinots.com with your order number and reason for return. Our friendly team will guide you every step of the way!
At Ventinots, customer happiness is our top priority. If you have any questions or need assistance, we’re just an email away. Thank you for choosing us—we appreciate you!